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Provide lifelong maintenance

Provide customers with thoughtful technical support services from pre-sales, in sales to after-sales.

Pre sales consultation: Focus on customer application needs, provide reasonable and professional solutions, invite customers to experience on-site operations, etc.

Professional engineer on-site installation training, training content

Background of harmful substances, instrument operation to report generation, daily maintenance and cleaning of instruments, laboratory operating procedures and waste liquid treatment, sample classification and rating.

Operation training: provide a complete product manual, with pictures and videos, professional after-sales WeChat official account, and hold a training class every 1-3 months. Customers can receive professional training at home for free.

Client Review

Follow up with customers every quarter, listen to their suggestions, and help them solve problems encountered in the actual operation process.

Service response: 4-hour response, 24-hour resolution of issues or provision of backup instruments for use.

Upgrade Service

Provide customers with free software upgrade services for life.

We provide comprehensive testing and control solutions to address various environmental directives, with unlimited scalability.

Based on user needs and specific requirements for controlled materials, combined with the technical characteristics of instrument analysis, incorporate instrument analysis methods into the user's quality control system, provide the best testing plan for users, and assist in establishing material acceptance standards; And provide risk analysis methods for special materials.

Service Support

After-sale service

After-sale service

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